Craig y Don Medical Practice is accessible each weekday from 8.00am to 6.30pm. The doors are locked at 6.00pm but the telephones are answered until 6.30pm.
The doors open at 8.20am for access to the surgery and close at 6.00pm. We can be contacted via telephone between 8.00am and 8.20am and 6.00pm and 6.30pm (the Practice is closed on all Bank Holidays).
We do not close for lunch.
Appointments to see a Doctor or Nurse are generally available from before 9.00am to after 5.00pm each day.
Appointments can be made by phoning the Practice on 01492 864540 or via email, for non-urgent queries at Enquiries.w94019@Wales.nhs.uk . We aim to respond to emails within 48 Hours, however we do not access emails after 5.00pm or over Weekends or Bank Holidays. Emails are for NONE URGENT enquiries or routine pre-bookable appointments. Emails should not be used for on the day appointments or urgent appointments as we have 48 hours to respond to them, in these circumstances you should call reception on 01492 864540. You can also come to Reception to arrange an appointment.
Acutely unwell children will be seen the same day.
We have urgent on the day appointments available for anyone who is acutely unwell and cannot wait for a routine appointment.
Access To The Doctor Outside Normal Hours
Outside normal hours any call to the Practice will be redirected to the Out of Hours service.
Your call will be answered by a trained operator, who will arrange the most appropriate action for you. Calls are triaged by a trained Nurse and appropriate advice or a consultation will be arranged. Your calls to the Out of Hours service will be recorded.
This service has been commissioned by Betsi Cadwaladr University Health Board. You can also contact them directly by dialling 111