Practice Activity Data

November 2024

• Total number of calls to surgery: 16,337 down 3, 837
• Number of calls answered within two minutes:1,739 up 1,496
• Number of calls abandoned:1,078 down 3,537
• Items issued via prescription: 32,066 down 2,830
• Referrals made: 676 up 77
• Fit notes issued: 157 down 1
• Administrative communications issued (letters/emails) 1218 down 247
• Text messages sent and received:3,489 up 969
• Total digital requests submitted to practice:4,707 up 722
• Appointments - total: 8,504 up 202
• Appointments - seen: 6,249 down 1,073
• Appointments - DNA: 356 down 324