Practice Activity Data

Feb 2024

• Total number of calls to surgery: 10,425 up 1,688
• Number of calls answered within two minutes: 1,762 down 2,002
• Number of calls abandoned: 44, up 11
• Items issued via prescription: 28,451 down 4,305
• Referrals made: 617, up 17
• Fit notes issued: 148, down 3
• Administrative communications issued (letters/emails)1,308 down 11
• Text messages sent and received:1,760 down 509
• Total digital requests submitted to practice:3,068 down 524
• Appointments - total: 5,994, down 2,766
• Appointments - seen: 2,208 down 737
• Appointments - DNA: 152, down 4