Practice Activity Data

March 2024

• Total number of calls to surgery: 9,664
• Number of calls answered within two minutes: 6,011
• Number of calls abandoned: 50
• Items issued via prescription: 30,481
• Referrals made:582
• Fit notes issued: 144
• Administrative communications issued (letters/emails)1,295
• Text messages sent and received:2,157
• Total digital requests submitted to practice:3,452
• Appointments - total: 7,290
• Appointments - seen: 2,665
• Appointments - DNA: 162