Practice Activity Data

September 2024

• Total number of calls to surgery: 19,925 up 6,229
• Number of calls answered within two minutes:1,115 up 320 
• Number of calls abandoned:1,235 down 726
• Items issued via prescription: 30,883 down 967
• Referrals made: 533 down 43
• Fit notes issued: 137 up 4
• Administrative communications issued (letters/emails) 1,291 down 47
• Text messages sent and received:1,542 down 65
• Total digital requests submitted to practice:2,833 down 112
• Appointments - total: 8,300 up 609
• Appointments - seen: 3,795 up 598
• Appointments - DNA: 241 down 23