THE NEW NHS APP (replacing My Surgery App)
From 30th October the practice will be going live with the new NHS App, this will replace My Surgery App and My Health Online (MHOL). from that date we will no longer be supporting the my surgery app.
You can sign up to this service now and will be notified when the surgery does go live.
You can order repeat medication and view and cancel any booked appointments through the app, along with many other services which may be made available at a later date.
To sign up to the app please see the link below.
Care Navigation and on line appointments
Following training with the health board last week we are now actively signposting as part of the new Care Navigation initiative which encourages people to use more appropriate health care providers depending on the problem.
These include minor injury departments, pharmacists and opticians, however we are still offering the same number of appointments for those who need a doctor, nurse or health care assistant for their problem. The hope is that this will free up some more appointments at the surgery and offer you, the patient, more freedom to assess timely and appropriate advice and treatment.
The reception staff will ask you the nature of the problem and direct you based on your reply.
This initiative is in its infancy but should improve the speed at which you can receive treatment, but this may not be at the doctors surgery as it has historically been.
We will also soon be offering the ability to book appointments online via My Health Online. These appointments will include smears, immunisations, podiatry and phlebotomy.
As ever, we ask that you respect the receptionists whilst they do their job and although you may feel frustrated we will not tolerate any abuse of any kind towards our staff.
PRACTICE ACTIVITY DATA – October 2023
Total number of calls to surgery: 20,481 up 13,189
Number of calls answered within two minutes: 605 down 1,290
Number of calls abandoned: 2,644 down 270
Items issued via prescription: 33,512 up 2,513
Referrals made: 693 up 457
Fit notes issued: 136 down 9
Administrative communications issued (letters/emails) 2,241 up 855
Text messages sent and received: 4,200 up 1,606
Total digital requests submitted to practice: 6,441 up 2,461
Appointments - total: 79,254 up 2,124
Appointments - seen: 8,631 up 1,682
Appointments - DNA: 623 up 442
The surgery doors are open Monday to Friday between 08:20 - 18:00
The telephone lines are open Monday to Friday 08:00 - 18:30
For emergencies at the evenings, weekend and bank holidays please telephone the practice and you will be directed who to contact or direct dial 111 for free access to urgent out-of-hours care and 24 hour medical support and guidance.
You can call 111 for free access to urgent out-of-hours care and round-the-clock medical support and guidance. This number is free to call and combines the services previously offered by NHS Direct Wales and the GP Out of Hours service.
Further information about NHS 111 Wales can be found on the Betsi Cadwaladr University Health Board website: https://bcuhb.nhs.wales/services/health-services1/where-do-i-go/nhs-111-wales/nhs-111-wales1/
Gallwch ffonio 111 i gael mynediad am ddim at ofal brys y tu allan i oriau a chymorth ac arweiniad meddygol unrhyw dro. Mae'r rhif hwn yn rhad ac am ddim i'w ffonio ac mae'n cyfuno'r gwasanaethau a gynigiwyd yn flaenorol gan Galw Iechyd Cymru a'r gwasanaeth Meddygon Teulu y Tu Allan i Oriau.
Gallwch ddod o hyd i ragor o wybodaeth am GIG 111 Cymru ar wefan Bwrdd Iechyd Prifysgol Betsi Cadwaladr: https://bipbc.gig.cymru/gwasanaethau/gwasanaethau-iechyd/ble-dylwn-i-fynd1/gig-111-cymru/gig-111-cymru1/
SORE THROAT TEST AND TREAT
Do you have a sore throat that you feel you need to see your doctor about?
Asda Pharmacy or Craig Y Don Pharmacy in Llandudno are now able to carry out a throat swab test which will determine if you need antibiotics. If you do need antibiotics the pharmacist will provide them according to eligibility criteria. This service is available Monday to Friday but please ring the pharmacy before you visit.
Asda - 01492 864310
Craig Y Don Pharmacy - 01492 876562
(This service is only available to patients registered in Wales).
How to Get Here
Buses - There is a bus stop right outside the front door of the Practice, which is serviced by bus route 25. There are other bus routes servicing nearby roads:
- Bus route 5 stops near Riviere Avenue on Queen's Road
- Bus routes 4, 5, 12 & 15 stop near Clarence Road on Mostyn Broadway.
Taxis - Taxis serving the local area include :
Interlink Taxis (01492 860033)
King Kabs (01492 878156)
Alliance Taxis (01492 878787)
The Practice has a car park with 28 parking spaces, including two disabled parking bays, for the use of patients and staff.